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Frequently Asked Questions

1.  Can you contact us by phone?  

 

No.  Because we are focused on the cheapest possible prices and fastest possible service to wrap professionals, we have no phone or technical support.  Please click here to send us an email.

 

2.  When will my order ship and arrive?

 

If you have placed an order before 3:30PM, M-F, in most cases your order will ship the same day from the closest warehouse and will arrive the next business day, or business day after, via UPS Ground.  We also offer additional shipping methods at Checkout.  We do not offer customer pickup at our warehouses at this time.  We are in stock 99% of the time, but if for any reason we are out of stock or, cannot ship on time, we will contact you via email within 30 minutes during business hours M-F 8:00A-3:30PM or, we will contact you within 24 hours after business hours.

 

3.  Can an order be cancelled or exchanged?

 

No.  Because we are focused on the cheapest possible prices and the fastest possible service to wrap professionals, we cannot accept cancellations or product exchanges.  All sales are final unless we have made a mistake or, if there is a manufacturer warranted issue. Please purchase samples prior to selecting the final material of choice, in order to approve color and/or installation performance. 

 

4.  Tax exemption?  

 

Because we are owned by a company doing business in all states, we charge sales tax unless you submit your tax exemption information to us.  If you qualify for tax exemption, first sign up as a customer to receive your confirmation and customer number.  After receiving your Cheetahwrap customer number and, prior to placing an order, email your tax exemption information and customer number to sales.service@cheetahwrap.com.  Use this link below to access your state's tax exemption forms.

 

 

By law we must charge tax unless we officially have your current information on file and verified.  It normally takes less than an hour to approve tax exemption provided we have your correct information (during business hours M-F).  We will notify you by email when your account is tax exempt.  It is your responsibility to make sure that we always have your current authorized tax exemption information.  Cheetahwrap does not share information with FELLERS so, FELLERS customers must submit separate tax exemption information to Cheetahwrap.com. 

 

5.  Can we sell or ship internationally?

 

No.  We must be paid with a U.S. based credit card with a U.S. address and telephone number.  All orders must ship to a U.S. address within one of the 50 states.  We do not sell to U.S. territories at this time.  

 

6.  What to do if your shipment has not arrived or if there is freight damage?

 

You can track your shipment from the tracking number(s) we provide on the email sent to you after we have shipped the order.  If there is trouble with your shipment please click here to email us your information.

 

7.  Billing issue?  

 

If you find a billing issue, please click here to email us your information.

 

8.  Returns?

 

Because we are focused on the cheapest possible prices and fastest possible service to wrap professionals, we do not accept returns unless we have made a mistake or, if there is a manufacturer warranted issue.  Note:  There is no warranty on the 3M C Economy vinyls.  All sales are final.  Unused material cannot be returned after 30 days from purchase date.  We require email photos and/or return of defective materials in order to receive manufacturer credit and improve product performance.  All verified Returns will receive credit on the original card used to purchase the returned product.  Please click here to complete and submit your Returns request.